Refunds and Returns Policy for pixelguardglasses.com
Effective Date: July 29, 2024
Welcome to PixelGuardGlasses.com, operated by Blu Autumn Creations LTD. We are committed to ensuring your satisfaction with our blue light blocking glasses for gamers. If you are not completely satisfied with your purchase, our Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.
1. Return Eligibility
To be eligible for a return, please ensure that:
- The product was purchased in the last 30 days.
- The product is in its original packaging, unused, and in the same condition that you received it.
- You have the receipt or proof of purchase.
2. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Sale items (unless defective or damaged)
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact Customer Support:
- Email us at [email protected] with your order number, reason for the return, and any relevant photos if the product is defective or damaged.
- Receive Return Authorization:
- Our customer support team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your return.
- Return the Product:
- Send the product back to us at the address provided along with the RMA number. Please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
4. Return Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Inspection and Approval
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
6. Refunds
If your return is approved, we will initiate a refund to your original method of payment. Please note:
- It may take some time before your refund is officially posted.
- If you haven’t received a refund within 10 business days of approval, please contact your bank or credit card company. There may be processing times before a refund is posted.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at [email protected].
8. Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us at:
Blu Autumn Creations LTD
30 Canongate Road, Berea
Durban 4001
Email: [email protected]
Thank you for shopping with PixelGuardGlasses.com. We appreciate your business and are here to assist you with any concerns.